For adding money to your Kuberjee wallet, you need to transfer money to your Kuberjee wallet through Bank transfer only. Once you are a registered and approved user of the Kuberjee Merchant app you can transfer money to your Kuberjee wallet through the bank details given to you on the app.

You will require your receipients mobile wallet credentials so that you can send money to them. Once you receive the credentials, punch in the amount you want to send, authenticate the transaction and you will receive a notification on the successful transfer of funds.

Please check that you are selecting the appropriate valid amount for the respective operator. If number is ported, make sure that you select circle/operator manually.Recharges also fail due to issues/load at the operator's end. We suggest that you wait for some time and retry later.

• The bill payment takes 3 days to be updated at the operator's end.
• In case of Recharge, please verify the plan whether you have received a special recharge benefit or not.
• If not, then please login in your Kuberjee account, go to contact us page and select category, click select in Order number and wright us your query. We will get back to you.

• Please check the Terms & Conditions of Coupon Code.
• If you are not satisfied, please share the "Screenshot" of the error message at Kuberjee/contact us page. We will get back to you.
• After any successful transaction, the cash back takes 24 hrs to be credited to your Kuberjee Wallet.

• If the recharge fails and amount is deducted, Kuberjee refunds the entire amount of failed recharge back to your Kuberjee Wallet within 48 hrs.
• If you have not paid through Kuberjee wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 3-10 working days in your bank account/card.

• All you need is a mobile application with internet connection. Our mobile app comes up with major platforms like android & iOS.
• Just check out the app and choose the operator, fill in the customer ID also pay amount and continue watching your favourite shows.
• You can make your payments through Credit Card, Debit Card, Net Banking or Kuberjee wallet. You can also choose the suitable plan and enjoy the offers. Need not worry! Enjoy!

• Log in to Kuberjee and select the category Electricity for electricity bills and Gas for gas bills respectively.
• Select the respective electricity board/provider from drop-down list.
• Please enter your Consumer Number or ID // 'Account Number' as mentioned on your Electricity bill.
• Press 'Get Bill Amount' to get your bill details, if provide by electricity provider. Verify the displayed bill details and proceed to pay the desired amount. Once the payment process is complete we will notify you with the status of your bill payment.
• We will also send an SMS & Email confirmation about the status of your bill payment.
• Please note that it may take up to 2 business days to process your bill payment by your Electricity provider.

• Please check the bill sent to you by your Electricity provider.
• Note that some Electricity boards also call it 'Consumer Number' or 'Account Number'

We are working to bring all the Electricity Provider onboard. Please help/write us know your Electricity Provider so that we can take it on priority.

No, cancellation of bill payment is not allowed once bill has been paid.

• The amount will be credited to the wallet if payment has failed within 48 hrs at max.
• If paid through bank, this amount can be transferred to bank account/source by clicking on Refund to Bank option under order summary.

The electricity provider may take upto 2 working days to update the status after a successful transaction. Please note it.

Your bill typically is paid on the same day to your Electricity board. Yet, it may sometimes take upto 2 working days to reflect it in their system.

• Log in to Kuberjee and select the category Gas for gas bills. Select the respective Board/operator from the drop down list.
• Please enter your Consumer Number as mentioned on your Gas bill
• Press 'GET BILL AMOUNT' to get your bill details. Verify the displayed bill details and proceed to pay the desired amount .
• Once the payment process is complete we will notify you with the status of your bill payment. We will also notify you by a Push/SMS & Email regarding the status of your bill payment
• Please note that it may take up to 2 business days to process your bill payment by your Gas Board

Please check the bill provided to you by your Gas Board Company.

• In most of the Gas providers once you enter your Consumer Number or Consumer Account Number, we will fetch your bill details and display them for verification.
• It is also available in the generated bill copy send to you by your Gas Provider Company.

The Gas Provider Company may take upto 2 working days to update the status after a successful transaction.

We are working best to bring all the Gas Provider Company onboard. Please help /write us know your Gas Provider Company so that we can take it on priority.

It takes upto 3 working days to get the status updated with the Biller.

• To error is human. Kindly note that once a recharge is made, it cannot be reversed.
• If your recharge is unsuccessful, please contact us with your transaction/order details.